Check Image Archive MVS
The Carreker Check Image Archive
MVS (Archive Enabling) improves customer
service while generating new fee
income. It provides a repository
of check images and codeline data
supporting on-line viewing by bank
personnel, direct customer access,
and applications such as CD-ROM delivery
of check images and image statements
from archive.
Check Image Archive MVS:
- Manages the archiving of check
images to tape, freeing up disk
storage for reuse
- Provides a relational database
index to the images
- Works with Carreker’s Image
Delivery System, providing online
access to check images
- Supports creating image statements
and CD-ROMs from images stored
in the archive.
CUSTOMER SERVICE
The Check Image Archive MVS, working
with the Carreker Image Delivery
System (IDS+) improves customer service
quality while also providing new
fee income opportunities.
The combination of the viewing capabilities
of the IDS+ offering and the long-term
archive capabilities of the Application
Archive allows banks to have on-line
access to a seven-year history of
customer check images and codeline
data.
The IDS+ Accord set of products
provides image access capabilities
that can be used by bank customers
to access images of their checks,
and by bank customer service personnel
for customer service activities.
Image viewing can be used by internal
bank departments, such as ARP customer
service representatives, call center
personnel, research and adjustments
staff, or branch office personnel
to support their customer service
efforts. Access to the archive of
check images could also be extended
out to corporate customers, or to
home banking customers.
IMAGE STATEMENTS
Check Image Archive MVS can be utilized
to facilitate the creation of check
image statements from archive. When
producing image statements from the
archive, the check images are captured
daily and are written to archive
managed tape. The images are organized
by cycle for processing efficiency.
On statements day, the images for
the cycle being processed are restored
to the image system database, and
are subsequently processed by the
Image Statements application.
Statements from archive improves
the traditional process in three
ways.
- Workload leveling, eliminates
peak processing issues caused by
large month end cycles.
- The quality of statements is
improved, since the bank is no
longer exposed to lost item problems
that stem from customer service
staffs misfiling checks.
- This approach builds the foundation
for on-line access to check images
for customer service purposes.
COMPETITIVE ADVANTAGE
The combination of on-line image
access and support for bulk processing
applications such as image statements
makes the Check Image Archive MVS
a very powerful component of a bank’s
strategy to improve customer satisfaction
and to increase fee income. Check
Image Archive MVS allows customer
check images to be captured and stored
indefinitely. Customer service can
be greatly enhanced by using the
archive to respond to customer inquiries
in a more timely manner.
New customer offerings can be developed
that let bank customers access the
image archive directly, generating
new fee income. Image statements
and CD-ROM deliverables can be produced
from the image archive, producing
a higher quality product. Banks that
successfully incorporate image archive
capabilities into their offerings
will be well positioned to be viewed
as the preferred provider of checking
services, giving them a distinctive
competitive advantage.
For more information about this solution, contact
Doug Halvorsen at 704.602.5335 or complete our Information
Request Form.
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