Express Research™

IMPROVE SERVICE, REDUCE COSTS WITH A COMMON ENTERPRISE RESEARCH PLATFORM

Already a costly, labor-intensive function within the enterprise, responses to customer service requests have been further complicated in a blended payments environment, where item data is stored in multiple systems and requests are received from multiple departmental applications. Financial institutions must also meet the growing demands for faster, less expensive, web-based services.

Express Research meets these challenges by providing centralized, self-service management of exception and customer service requests. By integrating image archive, data repositories, all items data and microfilm technology, it dramatically streamlines the research process as it improves efficiency, reduces expenses and enhances service.

Moreover, by locating images and documents anywhere within or outside of the organization, Express Research helps meet the research challenges created by Check 21 and image exchange, and supports the transition from Day 2 exceptions management to real-time customer request fulfillment.

BENEFITS

• Provides enterprise-wide management of exception and customer service requests
  
• Enables self-service payment information access across the enterprise and for selected customers
  
• Provides faster, more accurate access to payments exception information
  
• Meets a variety of the new exceptions management needs created by Check 21
  
• Eliminates operational redundancy through a common platform for processing payment exceptions
  
• Supports the movement to real-time exceptions management and new fee-based services
  
• Reduces fraud losses through faster information retrieval and decisioning

Express Research enables research requests to flow automatically through the enterprise, from point of entry to delivery, using system rules and maintainable, customizable parameters.

The system delivers rapid access to transaction data and document images, regardless of where they are stored. And as a self-service, web-based tool, Express Research extends this access from the back office to any employee with intranet or Internet access.

For more information about this solution, download the brochure (PDF, top right). You can also contact Doug Halvorsen at 704.602.5335 or complete our Information Request Form.