Adjustments/Express™

IMAGE ENABLED ADJUSTMENTS

Adjustments/Express™ is an image-based, workflow enabled system that automates the entire back-office adjustments process to dramatically improve productivity, reduce costs and speed customer service delivery. The system easily meets the needs of the largest financial institutions, yet can be cost effective for mid-sized and community banks as well. By automating many aspects of the adjustments process through user-controlled, rules-based processes, Adjustments/Express streamlines adjustment workflows and reduces costs by up to 40 percent and more.

Designed in partnership with leading banks, it improves case management quality in a payments environment that includes paper, image, and electronic transactions. And by allowing operators to scan information into the system, retrieve both image and microfilm items, and make entries from all of the main sources of adjustment cases, Adjustments/Express delivers a virtually paperless, seamless environment — eliminating errors, speeding case resolution, improving customer service, reducing charge-offs and optimizing workloads.

Electronic access to case information delivers these bottomline advantages:

• Improved productivity
• Reduced case input volumes
• Fast resolution of internal and customer issues
• Reduced risk through faster case resolution.
• Enhanced research capabilities
• No need to store, sort and distribute paper documents for research
• No time lost waiting for supporting documentation, item data, images, microfilm images or paper copies of items

WEB-BASED ENTRY OPTIMIZES SERVICE

When integrated with the Adjustments/Express application, Web Express/Case Entry delivers an online environment for submitting case requests to appropriate end-user departments for processing. The system can be deployed internally to increase efficiency, as well as externally, to improve customer service and speed case resolution for the bank's high-volume customers. Web Express/Case Entry allows scanned document images to be attached to a case file at the time the case is submitted and enables web-based input of cases, eliminating phone calls, paper and faxes. As a result, it allows the adjustments staff to focus on resolving cases — and meeting customer needs — instead of answering phones, retrieving faxes and email, and manually entering cases. In addition, Web Express/Case Entry, with its case inquiry capability, replaces existing front-end applications (home grown and ASI 6) and eliminates redundant IT support of multiple systems.

BENEFITS

• Improves productivity by automating processes and pre-decisioning cases
  
• Streamlines research and reduces time to work each case
  
• Reduces training time — easy to use and learn
  
• Eliminates keystrokes and data entry errors by automating inputs of adjustment cases
  
• Eliminates paper entries and minimizes posting errors by automating accounting entries
  
• Eliminates paper processing by electronic communications with entities such as the Federal Reserve and EDIBanx
  
• Improves customer satisfaction, enabling achievement of bank-set service levels
  
• Reduces risk by automatically prioritizing cases using bank-set parameters
  
• Reduces charge-offs and minimizes financial risk
  
• NEW!  Enables real-time case submittals with Web Express/Case Entry
  

For more information about this solution, download the brochure (PDF, top right). You can also contact Doug Halvorsen at 704.602.5335 or complete our Information Request Form.