Exceptions/Express™

SPEED EXCEPTIONS PROCESSING WITH THIS IMAGE-BASED WORKFLOW SOLUTION

While exception items make up just one percent of total check clearings, they consume more than 35 percent of a bank's total check processing dollars. Processing exceptions is a costly business, due to the time consuming processes required – not to mention unique handling requests from bank management and customers. Financial institutions that need to control these costs need Exceptions/Express.

Exceptions/Express is a fully integrated, image-based workflow solution that automates the handling of exceptions from beginning to end. Providing immediate access to the data required to make timely, informed exception decisions, the system allows banks to reduce expenses, improve customer satisfaction and reduce risk.

Exceptions and their related data are electronically acquired, staged, routed, escalated and disseminated to the appropriate personnel for processing. By displaying transaction and account data from various systems in a consistent manner, the system dramatically expedites exception processing.

Moreover, Exceptions/Express handles both paper and non-paper items, positioning the bank for image exchange.

BENEFITS

• Reduces expenses, consolidating workloads and automating workflow
• Improves productivity by managing workload allocation, prioritization and progress
• Reduces risk by expediting charge backs and through supervisory controls
• Streamlines workflow, processing exceptions regardless of application origin
• Improves customer service by providing a complete view of each account
• Offers a scalable system with flexible parameters
• Positions the bank for image exchange

Exceptions/Express is a client/server based image-enabled workflow solution for processing exception items, both paper and electronic, from posting applications (including demand deposit, savings, ACH, general ledger, installment loan and fraud detection).

For more information about this solution, download the brochure (PDF, top right). You can also contact Doug Halvorsen at 704.602.5335 or complete our Information Request Form.