Payments Technology

Exceptions Express

STREAMLINE EXCEPTIONS PROCESSING

Processing exceptions is a costly business, due to the time consuming processes required — not to mention unique handling requests from bank management and customers. Financial institutions that need to control these costs need Exceptions Express™.

Exceptions Express is a fully integrated, image-based workflow solution that automates the handling of exceptions from beginning to end. Providing immediate access to the data required to make timely, informed exception decisions, the system allows banks to control costs, improve customer satisfaction and reduce risk.

Exceptions and their related data are electronically acquired, staged, routed, escalated and disseminated to the appropriate personnel for processing. By displaying transaction and account data from various systems in a consistent manner, the system dramatically expedites exception processing.

Moreover, Exceptions Express handles both paper and non-paper items. This flexibility enables streamlined processing in today’s environment and positions the bank for image exchange.

Exceptions Express processes both paper and electronic exception items from posting applications (demand deposit, savings, ACH, general ledger, installment loans and fraud detection).

Once exception items, their related account and exception data and images are automatically downloaded to the system, work is distributed to operator workstations based on bank priorities and distribution policies.

BENEFITS

• Reduces expenses, consolidating workloads and automating workflow
• Improves productivity by managing workload allocation, prioritisation and progress
• Reduces risk by expediting charge backs and through supervisory controls
• Streamlines workflow, processing exceptions regardless of application origin
• Improves customer service by providing a complete view of each account
• Offers a scalable system with flexible parameters

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