Payments Technology

Adjustments Express

AN IMAGE-ENABLED, AUTOMATED ADJUSTMENTS SOLUTION

Adjustments Express™ is an image-based, workflow enabled system that automates the entire back-office adjustments process to dramatically improve productivity, reduce costs and speed customer service delivery. The system easily meets the needs of the largest financial institutions, yet can be cost effective for mid-sized and community banks as well.

By automating many aspects of the adjustments process through user-controlled, rules-based processes, Adjustments Express streamlines adjustment workflows and reduces costs by 10 to 40 percent. Designed in partnership with leading banks, it improves case management quality in a payments environment that includes paper, image, and electronic transactions. And by allowing operators to scan information into the system, retrieve both image and microfilm items, and make entries from all of the main sources of adjustment cases, Adjustments Express delivers a virtually paperless, seamless environment — eliminating errors, speeding case resolution, reducing float and optimising workloads.

• EASY ADMINISTRATION Adjust the system to control the production environment — changing workflows, adding correspondence, changing priorities and setting up teams.
• CUSTOMISED IMPLEMENTATION Use our “standard configuration” to reduce implementation time and effort, or customise the configuration using bankspecific rules.
• EASE OF USE Adjustments Express is easy to master, making turnover less problematic. Assign work based on individual operators’ skill-levels, and use the system’s operating hints to improve productivity.
• OPERATOR-CENTRIC DESIGN Establish or modify each automated process for identified case types to maximise productivity. Set system parameters, giving operators access to automated research, automatic decisioning and workflow to support their work.
• GOAL-ORIENTEDWORKFLOW The entire cycle of an adjustment is broken down into manageable stages of input, research, resolution, collections and recovery.
• MULTIPLE SOURCE ENTRY Handle cases from many different sources, including ORS, ORBS, FedWeb, clearinghouses, and web portals - eliminating keystrokes and errors and reducing the time required to enter cases.
• PRE-FETCHING DATA Scan related case information and retrieve data and images. Data can be attached to correspondence.

BENEFITS

• Improves productivity by automating processes and pre-decisioning of cases
• Streamlines research and reduces time to work each case
• Reduces training time — easy to use and learn
• Eliminates keystrokes and data entry errors by automating inputs of adjustment cases
• Eliminates paper entries and minimises posting errors by automating accounting entries
• Eliminates paper processing by electronic communications with entities such as the Federal Reserve
• Improves customer satisfaction, enabling achievement of bank-set service levels
• Reduces risk by automatically prioritising cases using bank-set parameters
• Reduces float

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