Solving the Riddle of the Missing Middle

Diana L. Davis, Senior Vice President, Retail, First National Bank, Kansas
Keith Von Seggern, Managing Principal, Carreker Corporation

BAI SmartTactics Conference & Expo
New Orleans, LA
April 23 -25, 2007

The worlds of strategy and front-line execution are often two worlds apart. What should unite them is often missing - the critical layer of middle management whose job it is to bridge the gap between strategy and execution.

After the session attendees can expect to come away with:

• A clear understanding of why your institution's strategy may not be delivering a consistent customer experience or increased customer value.
  
• Insight into the framework, tools and implementation approach that can help middle managers.
• Case study on Successfully Restoring Middle Management to their Vital Role in the Strategy-to-Execution Journey.

BAI SmartTactics

Contact: Ann S Cave
email: ascave@checkfree.com
phone: (678) 375-4039