How Payments Offshoring is Helping U.S. Banks Execute their Payments Strategies

Bob Olson, President and CEO, Carretek LLC

Federal Reserve Bank of Chicago – Bankers Breakfast
Chicago, IL
November 16, 2006
8:00 pm - 10:00 a.m.

This session will cover:

• Banks and BPO (Business Process Offshoring) – How the trend is being driven by the experience of banks with captive offshore operations, by the influence of Check 21 and image, and by efficiency ratios and analyst views
• Brief “Case Histories” for three key functions that are rapidly being image-enabled:  POD, Adjustments, Exceptions
• A few lessons learned about labor arbitrage, transformation, governance, and security
• A status update:  a quick review of the status of offshoring among leading banks.

Federal Reserve Bank of Chicago

Contact: Ann S Cave
email: ascave@checkfree.com
phone: (678) 375-4039