| |
Better, Cheaper,
Faster — Achieving the ROI
in BPO
Madhavi Mantha, Senior Analyst,
Celent Communications
Bob Olson,
President and Chief Executive Officer, Carretek
BAI TransPay Conference & Expo
May
24, 2006
Las Vegas, Nevada
1:15 p.m. – 2:15 p.m
First-wave achievements of offshoring – leveraging
advances in telecommunications and
digital imaging to tap pools of qualified
but less costly resources -- diminish
with competition, education and other
inevitable trends. To gain the second
wave of ROI, financial institutions
need to constantly ratchet up performance
by relying on deep domain expertise
and steady innovation that meet the
changing demands of customers. This
session describes how financial institutions
are producing both waves. Celent
will provide an overview of key BPO
trends and considerations and Carretek
will provide case history results
of offshoring back-office bank functions.
- Better — domain expertise, work
force preparation, performance
tracking
- Cheaper — reducing cost
not quality
- Faster — in payments,
time IS money
BAI
TransPay Conference & Expo
Contact:
Ann S Cave
email: ascave@checkfree.com
phone: (678) 375-4039 |
|
