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Westpac Signs Multi-Year
License for Carreker’s Customer
Value Enhancement (CVE)
Carreker’s Methodology
and Blended Learning to Create
a Single, Integrated Sales and
Service Culture
DALLAS, TEXAS (October 19, 2005) — Carreker Corporation
(Nasdaq: CANI), a leading provider of technology and
consulting solutions for the financial industry, announced
that Westpac Banking Corporation, Australia’s
First Bank, has signed a multi-year license for Carreker’s
Customer Value Enhancement (CVE) solution.
CVE helps financial institutions
increase the value of their customers
by deploying technology, methodology,
knowledge transfer, best practices,
and strategic execution throughout
the client’s executive, regional,
branch, and front-line areas. CVE
can also be integrated with a bank’s
existing CRM technology to leverage
its value, as Westpac is doing. Carreker’s
CVE clients report increases in sales
productivity and service levels,
with a recent client achieving a
160% increase in sales productivity
and a 64% lift in customer service
in less than a year.
Westpac has begun implementing the
CVE methodology and applied learning
through a blended training approach
of e-learning channels and traditional
classroom and individual coaching
sessions.
Blake Williams, president of Carreker’s
Revenue Enhancement division, said, “Banks
around the world are challenged to
execute a tough balancing act – increasing
the productivity of their sales staff
while also increasing their customer
service quality. Our CVE solution
has a track record of helping them
do exactly that which is why we continue
to be selected by our clients.”
J. D. (Denny) Carreker, chairman
and chief executive officer of Carreker
Corporation, said, “This CVE
success affirms our belief that banks
are actively seeking to increase
their return on their customer-related
investments. With our improved CVE
technology and methodology, we can
help banks execute their customer
strategy and leverage their previous
investments.”
About Carreker Corporation
Carreker Corporation improves earnings
for financial institutions around
the world. The Company’s
integrated consulting and software
solutions are designed to increase
clients’ revenues and reduce
their expenses, while improving
security and increasing the value
of their customer relationships.
Carreker provides products and
services to more than 250 clients
in the United States, Canada, the
United Kingdom, Ireland, continental
Europe, Australia, New Zealand,
South Africa, South America, Mexico,
and the Caribbean. Clients include
the full range of community, regional
and large banks, among them more
than 75 of the largest 100 banks
in the United States. Headquartered
in Dallas, Texas since 1978, Carreker
Corporation has offices in London
and Sydney. For more information,
visit www.carreker.com.
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