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Sociedade
Interbancária
de Serviços, S.A. (SiBS) Selects
Carreker’s eiManager Software
to Manage ATM Network
Leading ATM Processor in Portugal
Benefits from Improved Network Operational
Efficiencies and Reduced Costs
DALLAS, TEXAS (April 14, 2005) — Carreker
Corporation (Nasdaq: CANI), a leading
provider of technology and consulting
solutions for the financial industry,
announced today that Sociedade Interbancária
de Serviços, S.A. (SiBS),
an Interbank Society focused on providing
Automated Teller Machines (ATMs)
and Point Of Sale (POS) networking
for payment services to the Portuguese
banking industry, has licensed its
eiManager software to manage their
network of more than 10,000 ATMs.
eiManager is an enterprise ATM network
management solution that allows financial
institutions to improve ATM network
efficiency and reduce costs by streamlining
processes and enhancing the management
of ATMs and service providers. Utilizing
Carreker’s eiManager, banks
and service outsourcers have achieved
99 percent or greater prime-time
availability.
“As the largest processor
of ATMs in Portugal, it is essential
that we have a real-time view of
our network and can proactively respond
to any potential faults within the
system. Accurate service level control
is vital for the optimal economic
performance of our network,” said
Mr. João Luis Baptista, executive
director, SiBS. “Carreker’s
eiManager provides us with improved
fault management capabilities by
allowing us to interpret, respond,
ticket, dispatch, escalate and report
any potential problems within the
network either before they will impact
our customers or early enough to
minimize their consequences.”
“Delayed identification and
resolution of ATM faults and network
inefficiencies can seriously impact
an organization’s revenues,
operating costs, and customer service,” said
Brian Evetts, managing director,
Cash & Logistics, Carreker Corporation. “Carreker’s
proven eiManager provides SiBS with
a scalable solution that automates
the complete cycle of problem detection
and resolution and allows them to
continue their commitment of offering
their clients superior customer service.”
Carreker chairman and CEO, J.D.
(Denny) Carreker said, “We’re
delighted that SiBS has chosen our
eiManager solution to help optimize
their vast network of ATMs. Their
selection of our solution is a continuation
of our strategic global expansion
and further validation of our Cash & Logistics
technologies in the European market.”
eiManager receives real-time alerts
for ATM faults and cash activity
and automatically schedules business
actions when a problem occurs. ATM
statuses are tracked in real-time,
providing users with the ability
to measure and report the impact
of the faults. Advanced cash correlation
logic allows for complex, automatic
cash replenishment scenarios.
About SiBS
- Sociedade Interbáncaria
de Serviços, S.A.
Founded in 1983 by a group of twelve
Banks, SiBS is an Interbank Society
focused on providing ATM and POS
networking for payment services to
the Portuguese banking industry.
With 33 shareholder banks (representing
more than 98 percent of the country’s
market share) SiBS is responsible
for the deployment and management
of the Multibanco network (MB). This
country-wide ATM and POS network
services all customers of all banks
in a truly “universal” model.
Today, Multibanco network incorporates
more than 10,000 full-function ATMs
and more than 140,000 POSs. The number
of on-line/real-time transactions
in 2004 exceeded 1.45 billion operations.
Beginning in1989, by appointment
of the Portuguese Central Bank (BdP),
SiBS assumed the tasks of the national
ACH processor, therefore processing
and clearing the total number of
checks, Interbank Credit Transfer
Orders and Direct Debits of the entire
country. Most notably, the Portuguese
payment system is a fully dematerialized
system, where check truncation has
been introduced for more than 15
years and check image went live in
2003.
Also by appointment of BdP, SiBS
provides continual support of the
national Real Time Gross Settlement
System and its connections with the
European Central Banks systems (PEACH
and Target).
About Carreker Corporation
Carreker Corporation improves earnings
for financial institutions around
the world. The Company’s
integrated consulting and software
solutions are designed to increase
clients’ revenues and reduce
their expenses, while improving
security and increasing the value
of their customer relationships.
Carreker provides products and
services to more than 250 clients
in the United States, Canada, the
United Kingdom, Ireland, continental
Europe, Australia, New Zealand,
South Africa, South America, Mexico,
and the Caribbean. Clients include
the full range of community, regional
and large banks, among them more
than 75 of the largest 100 banks
in the United States. Headquartered
in Dallas, Texas since 1978, Carreker
Corporation has offices in London
and Sydney. For more information,
visit www.carreker.com.
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