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Carreker
Corporation Press Release - March
17, 2003
St.George Bank of Australia Chooses
Carreker’s EnAct Solution
for Integrated Sales and Service
Bank
Seeks to Enhance Customer Service and Enable Unified,
Enterprise-wide Sales Approach
DALLAS (March 17, 2003) — Carreker
Corporation (Nasdaq: CANIE), a leading
provider of technology and consulting
solutions for the financial industry,
today announced that St.George Bank
Ltd (ASX: SGB) in Australia has purchased
Carreker’s EnAct™ solution.
EnAct is being implemented as the
core foundation of St.George’s
Integrated Sales and Service initiative
for building a customer-centric,
value-based sales culture across
all the bank’s delivery channels.
According to Andrew Thorburn, group
executive of the Personal Customers
division at St.George, “The
synergy of Carreker’s EnAct
methodology has allowed us to implement
a well-defined, unified sales and
service approach aimed directly at
achieving our fundamental business
objectives. Our business model places
the customer at the center of everything
we do, and EnAct enables us to strengthen
our customer relationships and fully
meet each customer’s finance
and wealth management needs, positioning
St.George as a premier financial
partner.”
“St.George’s deep-rooted
orientation toward community and
customer service provides significant
opportunity for long-term growth,” said
Keith Von Seggern, managing principal
of Carreker’s EnAct group. “EnAct
allows St.George to capitalize on
this opportunity by instilling a
strong sales culture that is customer-focused.”
Added Mark Renfro, senior principal
at Carreker, “With EnAct, the
bank plans to improve the execution
and performance of its sales process
and marketing plans so that their
interactions with customers yield
maximum benefit.”
J.D. (Denny) Carreker, chairman
and chief executive officer of Carreker,
said, “By deploying EnAct across
the enterprise, St.George is demonstrating
that customer-centric, integrated
sales and service can help banks
improve the overall effectiveness
of their customer initiatives and
increase their revenue generating
capabilities to achieve top-line
growth.”
Carreker’s EnAct solution
helps banks better understand and
meet the needs of their customers
and maximize the value that both
the customer and the bank derive
from the relationship. The solution
consists of web-based enterprise
software, executive consulting, central
marketing consulting, skills training,
and front-line methodology.
EnAct users, financial institutions
of all sizes around the world, have
cited substantial gains in metrics
that reflect improvements in service
levels, customer satisfaction, and
overall customer value, as a result
of Carreker’s customer-driven
EnAct solution.
About St.George Bank Ltd
St.George, Australia's fifth largest
bank, continues to offer Australians
a customer-focused banking alternative
by differentiating itself from the
four major banks in terms of quality
service and value offered. St.George
occupies a unique niche in the Australian
financial services industry between
the four major competitors and a
number of smaller regional banks.
St.George's close relationship with
its customers, reflected in its consistently
high levels of customer satisfaction
when compared to the major banks,
distinguishes St.George from its
competitors. The St.George Group
employs over 7,400 staff Australia
wide and has four key business divisions:
Personal Customers, Wealth Management,
Institutional and Business Banking
(IBB), and BankSA, South Australia’s
foremost provider of housing and
personal finance and rural banking
services. For more information, visit
www.stgeorge.com.au.
About Carreker Corporation
Carreker Corporation improves earnings
for financial institutions around
the world. The Company’s integrated
consulting and software solutions
are designed to increase clients’ revenues
and reduce their expenses, while
improving security and increasing
the value of their customer relationships.
Carreker provides products and services
to more than 250 clients in the United
States, Canada, the United Kingdom,
Ireland, continental Europe, Australia,
New Zealand, and South Africa. Clients
include the full range of community,
regional and large banks, among them
more than 75 of the largest 100 banks
in the United States. Headquartered
in Dallas, Texas since 1978, Carreker
Corporation also has offices located
around the world including London,
Toronto, and Sydney. For more information,
visit www.carreker.com. Additional
information about Carreker’s
EnAct solution, can be found at www.carreker.com/main/solutions/cve/cve_ove.htm.
Forward Looking Statement -
Except for historical information,
the statements in this release,
including statements regarding
the Company’s restatement
of its financial statements, the
timing of its SEC filings and the
Company’s continued listing
on Nasdaq, are forward-looking
statements within the meaning of
the federal securities laws. These
statements are subject to numerous
risks and uncertainties that could
cause actual results to differ
materially, including but not limited
to the risks and uncertainties
associated with the restatement
(which could include material changes
in the Company’s financial
statements, and volatility in the
Company’s common stock price)
and related litigation, as well
as the risks and uncertainties
arising out of economic, competitive,
governmental and technological
factors affecting the Company’s
operations, markets, services,
products and prices. For further
information concerning certain
of these risks and uncertainties,
see under the caption “Business – Risk
Factors” in the Company’s
most recent Form 10-K for the year
ended January 31, 2002. We assume
no obligation to update or revise
any forward-looking statements,
whether as a result of new information,
future events or otherwise, except
as may be required by law.
St.
George Contacts Contacts:
Jeremy
Griffith, General Manager,
Corporate Relations
+ 61 29 236 1328 PH (Sydney)
+ 61 29 236 1576 FX
Email: griffithj@stgeorge.com.au
Rebecca Taylor, Manager,
Media Relations
+ 61 29 236 3534 PH (Sydney)
+ 61 29 236 1576 FX
Email: taylorre@stgeorge.com.au
Carreker
Corporation Contacts:
Ann
Cain, Senior Vice President,
Director, Strategic Communications
972 371-1748 PH (Dallas)
972 458-2567 FX
Email: acain@carreker.com
Vickie
Gorton, Senior Vice President,
Director, Investor Relations
972 371-1601 PH (Dallas)
972 458-2567 FX
Email: vgorton@carreker.com
Lisa Jackson,
Marketing and PR, International
+44 (0) 20 7469 1628 PH (London)
+44 (0) 20 7283 5806 FX
Email: ljackson@carreker.com
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