Carreker Corporation Press Release - March 21, 2000

Carreker-Antinori and Pegasystems Announce Firstar as "Early Adopter" of new Joint Product

(DALLAS, March 21, 2000) - Carreker-Antinori, Inc. (NASDAQ: CANI) and Pegasystems® Inc. (NASDAQ: PEGA) today announced Firstar Corporation (NYSE: FSR) as an "early adopter" bank for their new joint product offering: e.Xceptions SuiteRM, an enterprise-wide exception management solution. All parties see the product as a major step in leveraging the bank’s e-commerce service capabilities, while capturing significant cost reductions in its traditional check exception processing functions. Firstar’s strategy to deliver flexible e-commerce exception management will be fully funded by productivity savings within its check processing operations.

Said Tom Rea, senior vice president, Firstar, "As we consolidate our position as a payment system leader, we recognize that high-response exception management is a defining factor in demonstrating superior capabilities for Firstar to act as a full-fledged partner in our clients’ e-commerce initiatives. For that, we needed a major improvement over the disparate exception handling systems our acquisitions brought us. With the combined technology and intellectual capital of Carreker-Antinori and Pegasystems, we gain a comprehensive, integrated solution."

Rea added, "e.Xceptions Suite initially focuses on check processing because that is where most exceptions still arise. But clearly, we are investing here in a capability to address all payment types, with electronic payments an obvious next target."

e.Xceptions Suite provides Firstar with a common, enterprise-wide exception management solution, spanning multiple processing sites, banks, legacy application systems and channels. e.Xceptions Suite automates the bank’s paper-based research and adjustment operations by sharing organizational rules, databases, expertise and workflows across the entire organization, increasing productivity by up to 50 percent and reducing write-offs.

In addition, the product will provide Firstar with increased customer service capabilities. e.Xceptions Suite will enhance the bank’s responsiveness to its customers, allowing it to differentiate its products and services, attract new customers and ultimately generate new revenue.

"Banks today are challenged with consolidations and mergers, technology upgrade investments, operational enhancements, and above all this, must improve efficiencies," said Jack Davis, executive vice president, Carreker-Antinori. "As a result, the resolution of customer requests usually falls upon Operations. For that reason, investing in an enterprise-wide customer support platform to efficiently resolve customer issues and differentiate the bank’s service capabilities is a critical factor for success as banks expand their business mix and embrace the Internet."

Dean Webster, Private Label Group Vice President at Pegasystems – a leading provider of rules-based, Internet-architected Customer Relationship Management (CRM) solutions – concurred, noting the solution’s unprecedented features. "The unique combination of an automated check research and adjustments solution with a flexible workflow engine provides an integrated approach to exception management that helps clients to optimize the productivity and efficiency of their operations," said Webster. "By combining Pegasystems’ latest rules engine and the best practices subject matter expertise of Carreker-Antinori in a thin-client offering, we have set the benchmark for enterprise exception management by delivering a packaged solution that allows clients to quickly realize their business objectives."

Over the next 18 months, Carreker-Antinori and Pegasystems plan to release further editions of e.Xceptions Suite that will address additional payment types and offer increased functionality. Each release will continue to improve upon the already robust features of e.Xceptions Suite and expand the automated workflows within the system, allowing for less human intervention on specific types of adjustments and ultimately achieving the vision of a comprehensive, multi-channel, enterprise-wide exception management solution.

Referring to the 1999 alliance of the two companies that led to the development of e.Xceptions Suite, J.D. "Denny" Carreker, chairman and chief executive officer, Carreker-Antinori, said, "We are pleased that the banking community can realize rapid value from our strategic partnerships, and our Pegasystems relationship is a good model. As banks continue to establish themselves as central players in e-commerce, where exceptions are just as common as in traditional commerce, technology solutions such as e.Xceptions Suite will ensure that traditional functions like exception management are fully and efficiently assimilated into the new ‘e-payment’ business model."

About Firstar - Firstar Corporation is a financial holding company with approximately $73 billion in total assets. Firstar has nearly 1,200 full-service banking offices and more than 2,200 ATM locations in Ohio, Wisconsin, Missouri, Kentucky, Illinois, Indiana, Iowa, Minnesota, Tennessee, Arkansas, Kansas, Arizona and Florida. Firstar offers a comprehensive line of consumer and commercial banking products and services, personal and commercial trust, investment management, insurance, securities brokerage, mortgage, credit card, cash management, international banking and other financial services. Firstar Corporation is the parent company of all Mercantile Banks in Missouri, Kansas, Iowa and Illinois, and all Firstar Banks. Firstar was founded in 1853.

About Pegasystems
Pegasystems, Inc. is a leading provider of Customer Relationship Management (CRM) solutions. Driven by the Company’s patented rules engine and Internet architecture, Pegasystems’ CRM and eCRM solutions have been chosen by many of the world’s forward-thinking organizations to maximize customer satisfaction and retention, increase revenues, improve productivity, and reduce costs.

Pegasystems’ rules-based solutions institutionalize a company’s best practices, personalize customer interactions, and automate work. The rules architecture enables organizations to evolve the system to respond to changing market dynamics and capture new business opportunities. Leveraging the latest Internet technology, Pegasystems’ eCRM solutions facilitate seamless integration of call center, Internet, intranet, and other channels. Supporting major platform and database standards, Pegasystems solutions are scalable to support organizational growth and evolution.

Pegasystems uses its modular Advanced Implementation Methodology (AIM) to mitigate risk and expedite implementations. Alliance partners offer integration services, complementary technology, and selected vertical industry applications.

Headquartered in Cambridge, Massachusetts, Pegasystems has regional offices in North America, Europe, and Australia.

About Carreker-Antinori
Carreker-Antinori, Inc. is a leading provider of integrated consulting and software solutions that enable banks to increase revenue and/or reduce costs, while leveraging institutions’ existing core competencies in order to realize their e-commerce potential. The Company's offerings include revenue enhancement, payment systems, and e-business solutions. The Company's customers include 170 financial institutions in the U.S., Canada, United Kingdom, Ireland and Australia, including 70 of the largest 100 banks in the United States.