Carreker: “Our Consultants Can Boost Net Banking Income”

A recent arrival on the French consulting market, Carreker Corporation set ambitious goals. Pierre Giraudon, head of development – France, explains.

How does Carreker’s approach differ from that of its competitors?

Pierre Giraudon: Our technological consulting solutions are designed to meet two key challenges that currently face banks: organic growth of net earnings and long-term cost containment. Unlike many other players, we’re only interested in the economic and financial results that our solutions generate for our customers, as well as the ROI principle.

Is the “Revenue Enhancement” approach the most sought-after approach at the moment?

Carreker was the first to develop a solution designed to significantly increase the receipts of its banking customers, who feel the effects of the drop in the income generated by these transactions and are looking for alternative solutions. More traditional solutions – rate fixing, staff cuts and/or business process reengineering – often prove to be unsuitable.

Our approach focuses on the goal of generating additional income with very high profit levels. We only receive payment for our services, once our customers have actually seen the value generated and the results on their balance sheets, in the form of a percentage of the increase in earnings achieved by our intervention. The clients using our solutions generally record additional annual revenue of 1 million euros per 2 billion euros of their assets. The actual earnings depend on the size of the bank, but generally vary from 2 to more than 80 million euros a year. These earnings are generally recorded within 4 to 6 months.

Given that the process involves cash management, have you developed a specific solution?

We offer a set of solutions that optimise management of the cash supply chain: management of branch-by-branch cash inventories, ATM/POSs, cash management centres and vaults, as well as between each of these entities; identifying and following-up incidents involving ATMs and the automation of cash management and orders. Our projects enable our customers to achieve gains from productivity and cost reduction of 15% to 40%. Our cash management and logistics solutions include iCom (management and planning of cash inventories), eiManager (monitoring and management of ATMs), Cash Gateway (order automation) as well as consultancy in relation to cash supply chain management.

How does EnAct work?

Banks have invested considerable sums in CRM technologies, but the ROI has often been disappointing. EnAct aims to optimise the value of their customer segments, by setting up an employee training methodology addressing leading practices and the associated technologies. This system has been successfully deployed in around sixty banks and has resulted in a 10% to 20% improvement in the commercial performance of the operators in the first year.